Troubleshooting

Welcome to the Lumiose Online troubleshooting hub.

This page provides guidance for diagnosing installation failures, launcher errors, crashes, multiplayer connectivity problems, and performance issues.

Before requesting assistance, identify the relevant issue below and review the available troubleshooting guidance.

Before Troubleshooting

Ensure you are using the latest Lumiose Online release for your platform. Some installation and launcher issues have already been resolved in newer releases.

Known Issues and Fixes

This section documents confirmed problems, their causes, and available resolutions.

Missing DLL Files (Resolved in v0.1.31)

Resolved Issue

The Windows standalone launcher release v0.1.29 was incorrectly packaged without several required DLL files. This packaging issue was corrected in v0.1.31.

Symptoms

When attempting to launch Lumiose Online, Windows may report that one or more required DLL files are missing.

Affected files included:

sdl3.dll
avcodec-63.dll
avformat-63.dll
avutil-61.dll
libgcc_s_seh-1.dll
libwinpthread-1.dll
libshaderc_shared.dll
libstdc++-6.dll

Cause

The v0.1.29 Windows release package did not include the required DLL dependencies.

Resolution

Download v0.1.31 or a newer release from the official repository.
Extract the complete release archive into a new folder.
Launch Lumiose Online from the newly extracted installation.

Download the latest Windows launcher

Do not download individual DLL files from third-party DLL websites.

Installation Issues

Problems encountered while installing or configuring Lumiose Online.

Common issues include:

Game files or updates not detected
Missing or incompatible game update files
Installation or compilation failures
Launcher installation errors
Missing game-code identification files
Missing title keys during game import

Installation Troubleshooting

Verify that your game files, updates, and DLC meet the requirements for your selected installation method before attempting to reinstall the launcher.

Launching and Crashes

Problems that prevent Lumiose Online from starting or cause the game to crash.

Common symptoms include:

Game crashes during startup
Crashes during gameplay
Update preparation failures
Isolated startup failures
Game freezes or becomes unresponsive
Access violation errors

When troubleshooting crashes, record the exact error message and identify whether the problem occurs during installation, initial startup, or gameplay.

If available, preserve the diagnostic logs generated immediately after the failure.

Multiplayer and Connectivity

Problems related to connecting to the Lumiose Online multiplayer server.

Common symptoms include:

Unable to connect to the server
Connection timeouts
Unexpected disconnections
Other players not appearing
Multiplayer functionality not initializing

Check that your device has an active internet connection and that the installation method supports network connectivity.

For Eden emulator users, verify that Airplane Mode is disabled.

Cross-Platform Multiplayer

All supported Lumiose Online installation methods connect to the same multiplayer environment. Connection problems may originate from the local installation, network configuration, or multiplayer service.

Performance Issues

Problems affecting gameplay performance.

Common symptoms include:

Low FPS
Stuttering or inconsistent frame times
Graphics rendering problems
High CPU or GPU utilization
Unexpected performance degradation

Performance characteristics can vary significantly between the native Windows launcher, MonZaMac, and emulation.

Collecting Diagnostic Logs

Diagnostic logs can help identify the cause of installation failures, crashes, and other technical issues.

When requesting assistance, collect the logs associated with the failed operation, if available.

Depending on the installation method and failure, useful diagnostic information may include:

Launcher logs
Game startup logs
Compilation or update preparation logs
Crash logs and backtraces
Error messages displayed by the launcher

Review Logs Before Sharing

Diagnostic logs may contain local file paths, Windows usernames, or other system information. Review their contents before sharing them publicly.

Requesting Support

If you cannot resolve your issue using the available documentation, contact the Lumiose Online development team through the project's official support channels.

Join the Lumiose Online Discord

When requesting assistance, provide:

Platform: Windows standalone, MonZaMac, Eden, or Nintendo Switch
Game version: Installed Pokémon Legends: Z-A version
Lumiose Online version: Installed mod or launcher release
Operating system: Windows, macOS, or other applicable environment
Hardware specifications: CPU, GPU, and RAM, where relevant
Problem description: What happened and when
Reproduction steps: How to trigger the issue
Error messages: Exact text or screenshots
Diagnostic logs: Relevant log files, if available

Providing complete information helps the development team reproduce problems and identify their causes.