Troubleshooting

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Troubleshooting Lumiose Online

This page provides an overview of common issues encountered when installing, launching, or playing Lumiose Online.

If you encounter a problem, identify the relevant category below before requesting assistance.

Installation Issues

Problems encountered while installing or configuring Lumiose Online.

• Missing DLL files
• Game files or updates not detected
• Installation or compilation failures
• Launcher installation errors

See also: Installation Guide

Launching and Crashes

Problems that prevent Lumiose Online from starting or cause the game to crash.

• Game crashes during startup
• Crashes during gameplay
• Update preparation failures
• Game freezes or becomes unresponsive

Multiplayer and Connectivity

Problems related to connecting to the Lumiose Online multiplayer server.

• Unable to connect to the server
• Connection timeouts
• Unexpected disconnections
• Other players not appearing

Performance Issues

Problems affecting gameplay performance.

• Low FPS
• Stuttering or inconsistent frame times
• Graphics rendering problems
• High CPU or GPU utilization

See also:

Collecting Diagnostic Logs

Diagnostic logs can help identify the cause of installation failures, crashes, and other technical issues.

When requesting assistance, provide a description of the issue, your platform, and any relevant error messages.

See also:

Requesting Support

If you cannot resolve your issue using the available documentation, contact the Lumiose Online development team through the project's official support channels on Discord.

Include the following information when requesting assistance:

• Platform (Windows standalone, MonZaMac, Eden, or Nintendo Switch)
• Game version
• Lumiose Online version
• Operating system and hardware specifications, where applicable
• Description of the problem and steps to reproduce it
• Relevant diagnostic logs, if available