Troubleshooting
Troubleshooting Lumiose Online
This page provides an overview of common issues encountered when installing, launching, or playing Lumiose Online.
If you encounter a problem, identify the relevant category below before requesting assistance.
Installation Issues
Problems encountered while installing or configuring Lumiose Online.
- Missing DLL files
- Game files or updates not detected
- Installation or compilation failures
- Launcher installation errors
See also: Installation Guide
Launching and Crashes
Problems that prevent Lumiose Online from starting or cause the game to crash.
- Game crashes during startup
- Crashes during gameplay
- Update preparation failures
- Game freezes or becomes unresponsive
Multiplayer and Connectivity
Problems related to connecting to the Lumiose Online multiplayer server.
- Unable to connect to the server
- Connection timeouts
- Unexpected disconnections
- Other players not appearing
Performance Issues
Problems affecting gameplay performance.
- Low FPS
- Stuttering or inconsistent frame times
- Graphics rendering problems
- High CPU or GPU utilization
See also:
Collecting Diagnostic Logs
Diagnostic logs can help identify the cause of installation failures, crashes, and other technical issues.
When requesting assistance, provide a description of the issue, your platform, and any relevant error messages.
See also:
Requesting Support
If you cannot resolve your issue using the available documentation, contact the Lumiose Online development team through the project's official support channels on Discord.
Include the following information when requesting assistance:
- Platform (Windows standalone, MonZaMac, Eden, or Nintendo Switch)
- Game version
- Lumiose Online version
- Operating system and hardware specifications, where applicable
- Description of the problem and steps to reproduce it
- Relevant diagnostic logs, if available